And just now we have had guests arrive, check in early at midday, and then, at 8pm, submit a cancellation for their entire stay, which was instantly approved by Airbnb ......while still expecting to stay the night.
While guests may need to change plans last minute in the current situation it is RIDICULOUS that the system set up by Airbnb would let guests arrive and cancel the reservation completely without so much as sending us a request, or attempting any other communication, so we can confirm if they are leaving the property (after staying the whole day - still requiring a cleaner), or intend to stay the night!
Airbnb, WHAT are you doing???
