Airbnb is destroying my health and life these days.
I have been Airbnb member almost 5 years and a Super host for 3 years now with more then 45 active listings and around 350 reviews.
Airbnb is my breakfast, lunch and diner, and never a guest waited more then 5 minutes for my reply, even in the middle of the night, cause I sleep with my phone.
They are investigating false accusations against me already 2 weeks now and refusing to speak with me about it and are not willing to look at evidence that I want to send them.
Instead of it, first they have limited visibility of my listings, then they block them and yesterday they cancelled the guest reservation that was for today with announcment that they will do to others too, during the process of investigation.
I am losing guests, losing money losing customers with who I work with, but most importanely losing my health, nerves and mind.
Yesterday almost car runed over me because I walk like a zombie.
I cannot eat, I cannot sleep and I don't want to live anymore like this.
And why?
Not because 1 damaged and evil person reacted from ego and spite against me when I complained about her not paying me for extra person. I can understand there are all kinds of people around us, but evidence is on my side and I am not afraid in my innocence.
I'm suffering because Airbnb treats me like **bleep**, they had only 1 short phone call with me 8 days ago and promised to resolve the issue within 48 hours which was too much to wait anyway. But that didn't happen, neither they replied any of my mails.
Over Airbnb agents I have called them 7 times leaving a message to call me, I have replied on their one and only mail 12 times beging for some reaction. I wrote them on open case message around 10 times and I opened several new cases just beging for a phone call that they closed without replying, because that ignorance is killing me. After 7 days they just replied shortly on mail: "Please know we are still investigating this matter, and we are following our procedures, which can include the cancellation of reservations throughout the process."
When I asked do they need any help and evidence, they just cancelled my today 6 day reservation.
Guest was confused and angry, but I couldnt help, Airbnb called him directly not to be my guests like I am convicted criminal.
It seems that more then 300 fantastic reviews, compliments and no complaints on me dont mean anything to Airbnb.
This is the biggest injustice I ever faced in my life so far, in 39 years.
If I was arrested police would read my rights and I would have an attorney and would defend myself on court, but Airbnb ignorance and punishment is worse then jail.
I am taking pharmacy drugs to function in real life and sleeping pills to get trough the night just hoping for a call or mail that doesnt come.
If this continues further more I would rather be dead then experience this injustice anymore.
I am afraid for my health and I cannot know in which way this pain and depression will leave me.
Guys, please be aware that this could happen to you to. Anyone can file a false complaint on you and Airbnb will treat you like a criminal until they slowly investigate you are not.
Nobody deserves this kind of treatment.