I am writing for my wife who is a super host in Toronto for many years now. Her nerves are shot and cannot take any more.
5 days ago ALL of our bookings in one of the two bedrooms we host in our family home were cancelled by Airbnb.
When questioned she was told there was a problem with the city of Toronto registration. We immediately contacted the city and we’re told there is absolutely no problem with our registration as far as the city is concerned.
After 2 days of back and forth communication with all of her guests most of them were able to rebook.
Now after just one day, she was horrified to find the exact same thing has happened to all of her guests bookings again!
We have been on the phone to airbnb host support a half dozen times now and keep getting the run around blaming the city and the city say not them. Every time we are told it will need to be escalated to an ambassador to get back to us. Like I said it has been 5 days now and we have yet to hear back from any ambassador from airbnb.