Hello was wondering if anyone has experienced Airbnb giving guest a full refund and not respecting your cancellation policy.
I had guest book at 2am fully aware that there was snow coming down and chain requirement was issued. The guest called me at 8pm stating they either didn’t know how to put on chains or didn’t have any. They wanted a full refund. I stated no as I let me know prior to ensure to check weather and road condition and that they required chains. Airbnb gave it to them and are not providing us with justification.