Airbnb payout remains in pending state forever

Canturk0
Level 2
Istanbul, Turkey

Airbnb payout remains in pending state forever

Hello 

I am a long time host My bank did change my iban number and I had to change my airbnb payout account. After changing it I got an automated email from payoneer stating my account is declined. But it is in pending  state in Airbnb. I contacted payoneer why my account was declined and as response they said they approved my account and I can receive paynebt from airbnb. Yet my account stays pending in airbnb and I did not get any payment for currently staying guests. I also have already accepted future reservations. I tried to contact airbnb support and opened support case twice. They only give me some automated answers that I have to wait 5-7 days even after stating I am at 9th day now. At this point I do not know what should I do since Payoneer is only payout option for my country. Did any of you had similar problem? What might be wrong that my payout method does not get approved? Who should I contact for help? Any help is appreciated. Thanks 

1 Reply 1
Miloud0
Level 10
Rabat, Morocco

Salute @Canturk0

 

If it is possible, you could see these links : 

https://www.airbnb.com/help/article/54/how-do-i-edit-or-change-my-payout-method 

https://www.airbnb.com/help/article/106/how-do-i-know-if-my-payout-method-is-working 

 

Also, however i am not sure about this, maybe when you changed your payout methods, for some procedures, you need to wait more time.  

 

Thanks, 

Miloud