Airbnb professional critical bug with alteration requests and taxes

Axel46
Level 2
Hilo, HI

Airbnb professional critical bug with alteration requests and taxes

We currently have the issue that when a guest requests an alteration that doesn't involve an actual price change, the system backs out the taxes and refunds them to the guest. This is a pretty critical issue since it affects revenue and tax collection, but, as is usual with all bugs reported to the help phone line, they are completely ignored. For example, when a guest submits an alteration adding or removing a guest that doesn't involve a nightly rate change, the system will refund the guest the taxes. 

 

We respectfully ask Airbnb to fix this problem as it pertains to revenue loss to the hosts. 

 

2 Replies 2
Steven992
Level 2
Rolling Hills Estates, CA

Same exact issue here.  Been trying for four weeks to just get a response from Airbnb on this matter.  I see the taxes reduction with a price change as well.  Taxes are voided on any change made to a reservation. 

I am having the same issue. Had AirBnb fixed this ?