Think twice before using airbnb and booking house on this app. It is our mistake that we did not read the hundreds of words’ description carefully. Firstly, we made reservation on Aug 31 and the host sent us the rules on Sep 5. Especially at that day we did not have a chance to cancel the reservation with 50% refund which could have got the refund if the rules and questions were sent on the day we made reservation.
Secondly, since we knew there is a home rule that at least one of the tenants has to be over 30 yo, we were trying to discuss a compromised solution because we did not want to cancel our trip and got no refund. Because that time the host sent us the questions and rules had already passed the deadline of 50% refund(highly doubt if this was on purpose). We messaged the host saying if we could still check in if we invited another friend who is over 30 yo to join our trip so that we would not have to cancel our plan. Our friend, she said yes. HOWEVER, the host never replied. We were like begging the host to reply if this could work since we spent 1000 dollars already. Guess what the host never replied! Even said no would be respectful enough. But no, the host did not say a word.
Thirdly, we thought that the host would msg us on the day we checked in and we still had hope so we drove 4 hours to Lion’s Head (bc the check-in hour on the airbnb was 6-9pm, we were just concerned that the time she replied with an answer would be too late for us to drive there). Guess what, we were too naive! Lol, the host never replied until now. So we drove another 4 hours to go back home 😄.
Finally, we never checked in the status saying that we checked in so we did not even get the refund of cleaning fee wuhoo! And oh, we turned to help for airbnb and they did not do **bleep** on this. Never use airbnb again. If there are certain rules for renting like age restriction then don’t put that rule in the middle of hundreds of lines of the description or send the rules and questions the time when the client booked. Also, for airbnb, if there is new policy in certain country for making reservation like age restriction then DO NOT allow the user to book when his/her profile shows that s/he is not qualified. You are a software company and do your thing. I guess this comment might got deleted bc the airbnb only worked for the hosts! Never mind! Losing more and more users would be an asset to your company to grow right?