Has anyone else noticed, Airbnb sorts reviews on your listing using an algorithm based on national origin and language of the guest?
I was surprised about this, yet confirmed this on my listing.
I have a 3 month old review from a US guest remain at top of my listing's reviews, yet a dozen or so NEWER reviews written by guests from other countries are "buried" on lower pages where no one viewing my listing sees them. Because the old one is 3-star and the dozen newer are 5-star, this is an issue. Are these other guest opinions "less important" than the review written by the US guest? When asked, Airbnb admitted yes their algorithm discriminates based on national origin and language, but offered no plans to change it.
I feel airbnb should change their review sorting policy to NOT discriminate based on national origin.