Hi.
I received a booking request yesterday and at the same time a message asking me to block the requested dates until tomorrow when they would take their final decision. I thought the simplest way to do that would be to accept the booking request and then refund the total amount if they decided to cancel.
Now they told me they cannot come and on the one hand I was told I will be paid 993 euros, on the other hand the resolution center tells me the maximum amount to refund is 1029 euros. The service fee is what makes the difference. My questions are thus
- Will Airbnb refund them the service fee or do I have to refund it but in that case I would loose money, wouldn-t I?...
- What shall I do if I get a booking request including the typical airbnb 24hours deadline to accept it but at the same time I am being told that they only want to block the dates until they have decided?
Thanks so much for any help.
Judith.