Airbnb team has cruel policy against hosts

[Pinar5]

Hi, i am a host living in Istanbul. I had usually very pleasent experiences with my guests and i really enjoy hosting and serving. But i also had few unfortunate experience with some which all because they were not behave according to house rules which i repeated those rules several times on my listings information. And naturally or just being awkardly those guests left some unthrue words on their reviews. Thats fine because i had many honest and sweet feedbacks as well and i understand them it suits to their previous actions, but i dont understand airbnb team. They are punishing me each time by pausing my listings and even though they say they will help me out to solve these problems with the problem guests but they never done anything solid so far. Its so unjustly what the airbnb react to hosts. For instance last time which is now they informed me about pausing my listing for 5 days, its over five days already but its still paused. They promised me to allow me to send them the security canera records to prove how they violated my apartment and how they threaten my by text msgs, but they never showed up. Our aartments are not abondent places, their filled with our belongings, every building, strret, city, country has differences and we are setting up the rules according to that issues. So no one is choosing it by force, its an option. If a guest suits to that then very welcome surely, but if not as a host how far we must tolarate those stuff. We have neighbours to live togather with everyday, but guests gone and we stay with them. We are the ones who responsible. So i am so unhappy and felt bad by airbnb team reactions each time after a problem guests. If this is the way you working with us, thats WRONG. 

[Branka-and-Silvia0]

@Pinar5  your apartment looks beautiful and spacious and I see you can host a group of 7 guests. Well, 7 guests is already a party.....  and if you have thin walls and bad noise insulation, no carpets, not much furniture then you have a problem.

bigger group = less atention = less responsible = more problems = worse reviews

My advice would be to keep firm but calm and professional even with bad guests.  It is understandable they sometimes upset you but if you react emotionally it always backfires you. You are in hospitality business and working with people is not easy.

[Pinar5]

@Branka-and-Silvia0 Hi, thanks for joining the conversation and your ideas. It is helpful. But 7 people can be family who are looking for easy and quite stayings in a posh neighbourhood as well. Smoking cigarrettes in a non smoking flat and plus throwing burn cigarrette over peoples head for instance easy for me to tolorate but not for my neighbours. Or declaring to rent the apartment with his family but instead with so many other men and use it as a bordel is easy to tolarate my self but not my neighbours can do that. Thanks 

[Branka-and-Silvia0]

Oh @Pinar5  of course, don't get me wrong, I am not judging you. We also had a fair share of all kinds of guests.

We can host up to 8 guests at the time and I know that everything above 4 people is risky and loud regardless if it is a family with kids, middle-aged group or backpackers. 

Maybe you could put an ashtray on the balcony so they can use it instead of throwing cigarette butts on the street?

Did you try to raise your prices? Maybe you could get better guests. Try to list on VRBO, it seems they have more mature guests while Airbnb is used by the younger crowd.