Airbnb won’t help me!!!

Beverly85
Level 1
Los Angeles, CA

Airbnb won’t help me!!!

Hi I am a Superhost in Los Angeles, CA and I am having a huge problem with Airbnb. Wondering if this is happening to anyone else? I got the message to pay the city of lA to  re-register my listing on February 28th. It asked me to pay by March 14. I paid on March 1st. Two weeks later I was curious why I wasn’t getting my usual number of bookings. I checked my listing and realized it was in snooze mode. I called Airbnb didn’t get help so I tried to fix it myself. I had to go through several screens but was able to relist it myself. Then I discovered it was being taken down every morning and I was in the movie Groundhog Day! I called and talked to lots of people who said the would escalate my issue but got no help. It’s now not possible to get transferred to a supervisor!?

today after 43 days of this I now cannot even Re-list myself! So now I am not able to get bookings or any response from Airbnb. What has happened to this company? Did they go public and fire all of their supervisors? 
Any  suggestions would be most appreciated!!!

1 Reply 1
Emiel1
Level 10
Leeuwarden, The Netherlands

@Beverly85 

 

Maybe try Twitter (account: AirbnbHelp)