Saturday night I had a group, who prior to their arrival I had a feeling they were having a party, which is against my house policy. They lived in the same city, so I called Airbnb and asked how to handle the situation. The lady said to remind her of the no party rule and tell her if she throws a party Airbnb will shut her down immediately and her trip will be nonrefundable. I followed those instructions and the lady finally responded she got the message from me.
Disclaimer: I have two Ring Doorbells on the outside of my home so I’m watching all of this happen. These are disclosed in my listing, so my guests are aware of it.
A couple days later, they arrive at 8pm with 9 people. My house only accommodates 4 people. I called Airbnb they called the guest asked the extra people to leave. The extra people left.
Around 945, 5 more girls show up. I let this happen for a few minutes, hoping these girls were there to pick up the birthday girl and go out for the evening.
Then at 11pm, 5 men show up, lit marijuana in hand walking into my home. Now there are 13 people in my home and they are smoking inside!!! I have guests coming in two days and this is unacceptable.
As I was trying to get Airbnb to shut it down, at least 10 more people showed up.
So I immediately call Airbnb, I tell the man who answers they need to leave now. I truly BEGGED Airbnb to kick them out and no one would respond to me. They would say “we’ve escalated the issue, you’ll hear back in 10 minutes from us” then I would hear nothing for an hour until I called again. After I called back same thing.
A neighbor of mine, I’m assuming, called the cops around midnight. I tried calling Airbnb 3 times to get them to remove the guests. Finally at 3am the police shut down the party. Now my house is trashed and reeks of weed, which is very illegal where I live, and I cannot get a phone call answer or a reply via support messages from Airbnb. I’m at a total loss. What can I do????