Airpak in Costa Rica

Airpak in Costa Rica

We have always received payment for guest stays via Western Union which in Costa Rica is Airpak.  There has never been an issue.  Now, Airpak is requesting a one time letter on AirBnB letterhead sent to the hosts email address with the following information

1. Name of the person cashing the payment voucher - my name

2. The email address registered with AirBnB

3. Guest reservation number

4. MTCN number

This is a "one time" letter.  Airpak says says that once they receive this one time letter all future payments will not be an issue.

HOW DO I GET THIS LETTER

Airpak is holding thousands of dollars which they will not release to me until they receive this information

We have sent a copy of a letter (made for another AirBnB host) which was made by AirBnB but we get no response from AirBnB

H E L P  

2 Replies 2
Sybe
Former Community Manager
Former Community Manager
Terneuzen, Netherlands

Hi @Villas126 ! It's been a while since you posted, did you manage to get this resolved or do you need more help?

 

Please let us know how you get on!

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Finally  All resolved (I think)