Hello, please help.
I have guests that stayed for month and I have a lot of problems with them.
After few days, they ask me to stay another month.
Because I did now that I will have problems with them, I acepted reservation.
Now it is geting worse.
Second reservation is going to start in 2 days, and I can not cancel because
I will be charched for canceling.
I think maybe to make an alteration to their reservation, because they book for
1 person, and there are 2 adults and baby. It will be much expensive, so maybe they
cancel by themselfs.
My question is : do they need accept alter reservation, or they just say no,
and everithing stay the same?
Do you have any other sugestion?