Hi,
I am an AirBnB host in KL, Malaysia since 2013 (total of 4 years). Recently, I noticed my AirBnB bookings dropped tremendously and I found out someone new on AirBnB (joined in May 2017) in the same building has stolen my photos without my permission from one of my listing (which I took them from my own camera) to post on all her 14 suspicious listings (with different pricing). I have all the proofs that the photos belong to me because I have all the hi-res files with dates. Plus, I can actually go into my apartment right now to snap of photo of myself watching TV if you need me to proof to you instantly.
She has generated quite a number of bookings using the stolen photos that I snapped and some bookings generated her quite a few of bad reviews whereby the guest complaint that her apartment wasn't the same as published on her listings.
It has already affected my bookings and I hope AirBnB can quickly investigate and take rightful action to ban her from posting further on AirBnB.
I tried calling AirBnB twice. Once, on 10th of Nov 2017 and today, 15th Nov 2017 and still no actions were taken as AirBnB is still taking their own sweet time to investigate. I am trully dissapointed. Kindly advise what else I can do.
The culprit that stole my photos does not have a proper AirBnB host name and she called herself Maxhomes. If you read her reviews on her profile, some guests called her by the name Kate. So, I assumed she is a lady since her name is Kate. On her profile page, she did not publish an actual photo of herself and I believe she used a stolen photo again. And I noticed from her profile page, she actually just joins AirBnB as a host since May 2017. It gets me really mad when she uses my cover photo as her cover photo as well.
This is my listing title: Golden Triangle 3-Bedroom Apartment
And here is the link: https://www.airbnb.com/rooms/9855321?preview_for_ml
That Maxhomes lady practically stole my photos from the above listings and post them on all her 14 suspicious listings as show below:
[Link hidden for privacy reasons]
Please advise me what else I can do to stop this person from stealing my photos.
Thanks
Cheers,
Mii ****