Apartment not showing up in search when "entire place" box clicked

[Eric4623]

My place is listed as "entire apartment" but when the search option "entire apartment" is chosen my apartment disappears.

Everything is listed correctly, but the search is not showing correctly.

[Emiel1]

@Eric4623 

Yes, you are right. I have no explanation...Maybe you need to contact Airbnb

BTW It can easily be tested on this link:

https://www.airbnb.com/s/homes?host_id=147635744&map_toggle=true

It also does not show up when  "superhost" is selected in filter.

Best regards,

Emiel

[Eric4623]

Thanks for confirming my findings and for sending me to the right area to ask for help.

[Eric4623]

Thank you for the reply. I  have been trying to contact Airbnb with this question, but I just keep running into "help" suggestions which doesn't answer my question. Can you explain how to directly contact Airbnb with this question? Thanks again.

[Emiel1]

@Eric4623 

From https://www.airbnb.com/help/contact-us/topic

i would suggest "listings and hosting tools", "listing search", "i still need help" and then a chat-option is offered.

Airbnb Support is very slow these days, so do not expect a quick answer. Other ways to contact them are listed here: Contact Airbnb - Community Guide [Updated]

Best regards,

Emiel

[Jon48 · Accepted solution]

The same happened to me twice during the last weeks. I solved it by changing my listing to "private room" and then to "entire place" back again. It seems like a glitch. I hope Airbnb solves it.

[Eric4623]

I took your advice and it worked. Thanks so much. I can't imagine how many people overlooked my listing because of this. I'll have to keep an eye on it.

[Jon48]

It happens to me the same issue for the third time. I solved it by changing my listing to "private room" and then to "entire place" back again but I have just contacted Airbnb to check this issue. Did you check if your listing appears today? I guess lots of hosts are affected by this issue without noticing it.

[Eric4623]

Everything is fine now. I only "restored" it once.

[Jon48]

You're welcome! 🙂  Because of this, I'm checking now every day.