Iam contacting you the Airbnb Community because I have been dealing with a situation in the apartment I am currently Staying at.
Since our arrival at this apartment, there have been issues with the fridge and washer not working properly and we have had people come to the apartment to try to fix them more than 15 times, and they still have problems. Many times I’ve had to miss work for these situations.
Three weeks ago, a neighbor accidentally tried his key in our lock and it worked and he got in. During this incident, I tried to get in touch with the host and co-host without success, so I also got in touch with Airbnb. I ended up paying for the lockmaster and the new lock, expecting a refund from Airbnb or my host.
As of lately, the host has been behaving in ways that make us feel uncomfortable, insecure and threatened. The documentation about the issues with the washer and the refrigerator is the conversation between the host and me, which the Airbnb Helper access and read. On these conversations, the host has been made aware of all these problems and she has sent the people to try to fix the appliances numerous times, acknowledging that the problems where here before our arrival.
Also, the apartment has holes in the walls, making smock, garbage and cold wind coming in - Sleeping with those holes in the wall is almost like sleeping outside and is causing my wife too many health problems that we can´t continue to endure. Airbnb policies suggest, they can be a mediator and help solve the situation, but it has been over a week since this case was opened and we have not accomplished anything.
It even looks like you are letting the days go by so we spend the rest of the month in this apartment, however, we cannot stay at this apartment longer that this week.
Do you believe this is ethical and correct?
