@Alina21
Hi I wanted to address a few things you wrote about.
Are you aware that her mum cannot book your place for her daughter UNLESS she does stay there too? This would have been considered a 3rd party booking which is not allowed!! The person booking your place NEEDS to be staying there too. Sadly, many hosts don't understand all the terms and conditions of Airbnb because they havent' read everything. I want to encourage you to read everything you can about hosting especially what is allowed and what is not.
I am sorry that you had a bad experience, but try to have an ongoing chat with the guests prior to accepting their booking. I just had another host reach out to me via Instagram to say that she is now taking my advice and having lengthly conversations with guests prior to accepting the bookings to make sure they will be a great fit. She had to learn the hard way that lesson. She took a booking without any chat and they ended up leaving 2 hours after their check in and reported her to Airbnb. She had done nothing wrong, but she later found out that the guests had NOT read the listing correctly. I reminded her to have a conversation with every guests to ask them did they read the entire listing. I do this with every guests. That way there are no surprises about cat litter box which was the issue with this host.
If you are not comfortable with a guests upon their arrival, you should call ABB immediately to help find the guests an alternative place to stay. This is your home, stick to your guns and don't do anything that upsets you IN YOUR HOME. If they were willing to pay exta, did you write them explaining the listing accommodations and to make sure they were ok with it prior to their arrival?
Have alot of conversations, its a great way to get a good feel about what type of guests they will be. Today I declined an ABB host because she was not willing to follow my very clear instructions that are written in my House Rules section. I have my standards, and I am not willing to compromise for anyone. Its that simple.
You did the right thing by asking for extra pay. I read it in your listing about the extra charge should a 2nd person be coming. My listing also states all charges for extra people which includes children by age too. I am very specific about this in my listing which just requires everyone to read. And I always ask them....DID YOU READ MY ENTIRE LISTING? I only ask that after I have properly thanked them for choosing our home to stay in. 🙂
*** I just read your response to her. You wrote exactly what you needed. Good job. But keep in mind, that public responses cant' be read on the ABB mobile app which most people use. Hope ABB fixes that soon.**
Exciting news...I just accepted my first booking from an Airbnb employee from California, so I am looking foward to hosting him and his girlfriend next month...the conversations between us should be interesting during their stay. Can't wait.
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook