As a host how do I put in a claim to collect a security deposit if the guest has damaged something?

Level 1
140 Views

My guest left my toilet clogged with old moldy food and I had to call a plumber to fix the toilet. They also broke my front door and the chair in the kitchen. I have a security deposit listed incase of damage but I don't know how to put in a claim. This was my first time hosting so I don't know protocol. 

3 Replies

Re: As a host how do I put in a claim to collect a security deposit if the guest has damaged something?

in
Leeuwarden, The Netherlands
Level 10

Re: As a host how do I put in a claim to collect a security deposit if the guest has damaged something?

in
Paris, France
Level 10

Hi @Stephanie1887 
Welcome to the community 😊

So sorry to hear about your experience.
Airbnb deposit is not an actual deposit.

You need to take the evidence photo of all the damaged items as proof, and the plumbing invoice present to the Airbnb thought to the resolution center.
The Resolution Center lets you request money from the guest; you can claim the guest recordings, the receipt of the damaged items, and the plumbers repairing cost.

However, you'll need to submit your request to The Resolution Center within 14 days of your guest's checkout date or before the following guest checks in, whichever is earlier.

The guest must respond to your request within 72 hours.
If you cannot reach an agreement, you can ask Airbnb to make the final decision 72 hours after the request was opened.

Airbnb help article, the links as below,
What is the Resolution Center?
https://www.airbnb.com/help/article/767/what-is-the-resolution-center

Airbnb deposit ?

https://www.airbnb.com/help/article/140/how-does-airbnb-handle-security-deposits

 

 

Dale and Dan

Re: As a host how do I put in a claim to collect a security deposit if the guest has damaged something?

in
Paris, France
Level 10

Hi @Stephanie1887 

As an Airbnb host, you do need additional insurance. 

You may consult with your local insurance agency for additional protection and insurance procedures.

 

In addition, hosting with any accurate frequency is likely to void your current homeowner's policy, and Airbnb's protection is inadequate.

 

Do you hear about the Airbnb Host Guaranteed and the Airbnb Host Protection Insurance?

And the difference?

 

The host guaranteed it is not easy to get support from Airbnb.

However, some members are verifying to get the protection program in these rare cases.

It is essential to follow the Airbnb host guarantee to progress and get the support of the claim.

 

What is an Airbnb Host Guarantee?

https://www.airbnb.com/help/article/279/what-is-the-airbnb-host-guarantee

 

What is Host protection Insurance? 

https://www.airbnb.com/help/article/937/what-is-host-protection-insurance

 

What's the difference between Airbnb's Host Guarantee and Host Protection Insurance?

https://www.airbnb.com/help/article/938/whats-the-difference-between-airbnbs-host-guarantee-and-host...

 

I hope this will helps.

 

Dale and Dan
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