Ask for a review

Ask for a review

Hello,

I would like my guest to give feedback on their accomodation in my home.

How do I ask for a review?

Can I create a review for my guest who will then reply in turn?

Thanks,

Max

3 Replies 3
Annies0
Level 3
South Shields, United Kingdom

AirBnB will automatically ask them (and you) for a review. If they don't respond they will ask another couple of times "only three days left to review..." that sort of thing.  If you collected your guest's email you could ask them yourself but AirBnB are already doing this for you.

Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Max5,

 

I am assuming this is a guest who booked through Airbnb.  The day after the guest checks out, you both will receive an email/text which will provide a link which you would follow and then you can review your guest and the guest can provide a review for you.  Once both reviews are given, they will be posted to the appropriate profiles unless the 14 day window expires and then only the reviews written will appear.

 

Please take some time to review the many help articles that Airbnb provides or use the search function as this is a very common question in the Community Center.  Here are two Help articles regarding reviews which I recommend you read: https://www.airbnb.ca/help/article/13/how-do-reviews-work and https://www.airbnb.ca/help/article/568/reviews

 

Cheers

 

Dave

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host

Aside from what other have already told you...

During the house tour we usually mention to the guest that feedback is really important for us, if they have something to say to approach us at any time. Also, when they leave we remind them that giving us a public review will help us a lot get more awesome guests.

🙂