Recently in the past month I have had two guests book my apartments. The booking did not go through because they were waiting verification. one was for a credit card payment the other one was for a driver's license to be uploaded. Neither guessed end up booking. The guests have been there request the day before their stay. The verification process puts a hold on the property for 12 hours. Both times the guest withdrew their request after several hours or the time ran out after 12 hours.
This left me with two empty apartments.
Is there any way that Airbnb may consider producing this allotted time to complete the reservation? I think 4 hours would be reasonable. I realized that without new guest and new accounts Airbnb would not survive. New customers are very important. also when I have spoke to customer service about this issue they have said they are unable to reach out to the guests and help them complete the reservation because the reservation is not confirmed. Is this something that could be changed as well?
Of course both times this has happened I have pleaded with the guest that hijacked my listing for the night to please finish processing it or withdraw the request an entirety. I absolutely love the Airbnb platform and this is the only thing I would change about it. It's a very frustrating scenario. It also leaves my apartment blocked so that other potential guest traveling cannot book last minute.
I sure would appreciate it if someone could review this from Airbnb.
Thank you so much!
Adrienne
Chattanooga Tennessee