AIRBNB DOES N-O-T-H-I-N-G TO HELP HOSTS WHO HAVE BEEN SLIMED IN A REVIEW FROM A GUEST!!!!
Let me preface this by saying that have been a Superhost since 3mos after I began doing airbnb 2 1/2 years ago, Receiving only 5/4 star ratings. HOWEVER -
iN late August 2019 a guest with whom I had no contact left me a completely INACCURATE as well as DESTRUCTIVE REVIEW in which she made the following INACCURATE CLAIMS:
Our bedroom was FILTHY
Our appliances were all OLD!
Our description of our unit was deceitful and inaccurate.
Our unit was NOT updated.
As soon as I saw the review I contact Airbnb - they said "the review did not meet their standards for removal, there was nothing they could do!
FAST FORWARD TO - NOW OCTOBER 2019
I received on of those lovely notes from airbnb that 2 people had looked at my listing and chose other units. (always nice to hear). I decided to check and found that BOTH units cost considerable more than mine - which made me wonder why that might be.
I have always had great guests and great ratings/reviews. (with that one exception last Aug)
When I checked my statistics I found that when I compared my bookings in 2018 to 2019 there was a shocking difference:
2018 Oct-Dec. 10 BOOKINGS
2019 Oct-Dec. 1 BOOKING (the one booking was made 8/18 one day before the bad post)
I WAS SHOCKED!
IMMEDIATELY called airbnb again was told the same inane story "it doesnt violate their standards for removing a review HOWEVER SLANDEROUS it might be.
I POINTED OUT THAT AIRBNB DID NOT INVESTIGATE AT ALL AS TO THE TRUTH OF HER CLAIMS!!!!!!!
THEY BELIEVE ONE HORRIBLE REVIEW - NOT ALL THE GREAT ONES.
Once again I called - this time I got the SAME response, that it doesn't meet "their standards" for removal - and included a link in Spanish which helped not at all.
SO, IF YOU THINK THAT AIRBNB HAS YOUR BACK - THING AGAIN. THEY WILL THROW YOU TO THE WOLVES.
Beverly G