I have just opened a resolution in order to claim for the damages caused by the last Airbnb guests
I thought i should follow this up and make you aware.
I also want to communicate with someone at Airbnb about how dreadful this experience was for me, and how it has affected us, and left us not wanting to use Airbnb again for hosting. Not being able to contact the customer support person i last spoke with, is very frustrating.
As you are already aware, these guests broke the rules by having guests over every day of their stay. They have also caused £300 worth of damage and taken the spare keys with them. Realistically i should probably have to change the locks but that will be costly and I’m more concerned with damage limitation at this stage.
Resolution aside, this experience has rocked my confidence in using your service. I have turned down the last 3 reservation requests and I am thinking of pulling the whole advert down and ceasing to use your service. The experience ruined my dream holiday and caused me untold stress and it’s not over yet!!
One of the things which is most upsetting is the fact that I was on course to gain Superhost status before this happened. Now, because I cancelled the reservation whilst it was active, I am to be penalised by taking this away from me, through no fault of my own.
Like i said, all this has left me not wanting to use Airbnb again, so let’s see how this is resolved, and what Airbnb can do if they want to keep a customer like me.
Wish you all the best regardless of the outcome (and thank you once again for coming to the rescue when i was stuck on the other side of the world)
Daniel
