Hey guys!
Just wanted to get some advise.
I got bitten very bad by bed bugs since i arrived to Miami and I've spent couple nights in airbnb. I noticed red spots after first night but didn't figure out what that could be. Eventually after couple nights, I lifted the mattress and noticed one or two insects. I told the host after two nights that something is biting me. They either didn't know or where hiding something, cause the room was full of airfresheners. They immediately took away the bed out of the room. I washed all my clothes and checked everything. I didn't see any marks of bugs on the walls or furnitures.
I called airbnb. I've sent all my evidence, requesting a refund and compensation. I got over 200 bites on my skin, which stopped me of doing by modeling job. They contacted me via app 2 days ago. The lady from the support called me at sunday night. What she promised is the refund for the medicines and dry cleaning. She didn't promised me the refund. I explained my concern about my future airbnb stay and asked if they can send somebody professional to check it. She said, that not really- of course they don't wanna pay for that.
They notified my current host about the situation, because I wanted to be completely honest and know what to do in the situations like this. They got back to me yesterday - still trying to call late at night, and said that if me and my host decide to cancel the reservation, which is for 4 nights more from today, they reimburse me up to 150 $ for booking a hotel. Im in Miami, where there is no hotel for the price like this -maybe it would cover one or two nights max. I don't think it's a solution.It doesn't solve my problem. I need to stay in Miami for next couple weeks and airbnb is only option for me. It's very hard to find short term rentals anyway. I feel they try to run away of the problem instead of solving it. They don't want to take the responsibility and pay for the professional control. I don't even know, how much is it.
I don't have any new bites and don't see any marks of bugs. I checked my luggage couple times and don't see anything wrong and keep it in wardrobe. But what if I have to move out?
I see there is a lot of issues like this. And I think it's really a big problem in airbnb community.
I've seen people doing lawsuits against the hotels, where they got bitten by bed bugs.
But what we can really expect from them? It really turns the traveling into the nightmare. It caused me a lot of stress and suffer, as I had really bad allergy reaction for the bites.
Appreciate any responses.