Hi fellow hosts,
Can any of you help me find the right words for telling someone that the reason I am declining them is because of a previous bad review?
The bad review said they were noisy, parting until 3am and brought 3 more people than they put on the reservation.
I went to check “decline: I feel uncomfortable with this reservation,” and then Airbnb wants me to tell the guest why. I don’t trust that they won’t party and bring more people to our place as they did before.
My brain is struggling to come up with the right, polite words to explain why we’re uncomfortable with this reservation.
Seeking input.
Thanks!