We hosted guests for two weeks and did not respond to the "rating" questions. I posted a 3 star agains them as they were irrisponsible by damaging a kitchen cupboard beyond repair, food splattered throughout the kitchen walls, muddy foot prints on the new broadloom (even though the rules ask for no shoes on the carpets)...and scratches from metal toys in the bathtub. (I removed the toy and put it in a box at the front door with a note...which they did not acknowledge).
So when guests are "dodging the bullet" how do we get the word out. I made a few big mistakes taking on this family...learning the hard way. I gave them an extension on their stay and then told them they had till the end of this week to relocate. They are quite moved in=rearranging the funiture, cleaning out cupboards of "household inventory", etc.
I used to give the thumbs up for every guest hoping they would do the same as I took great pride to offer the cleanest and most prestine accommodations as always. That does not pay off as my superhost badge was removed guests gave me poor ratings...and for cleanliness. Cant get any cleaner than bleach, bleach and more bleach. I scrub walls, baseboards, door frames. No dust to be found, no fingerprints to be found...including door knobs, switch plates and remote control. Could I be judged on the lack of grass that will not grow in the forested area of the property...cobwebs ourside that grow overnight??? Extended guests see me every week to clean linens and superclean again! ...and we are a registered business with the local board of health inspecting our locations regularly...compliments with 5star rating every time. I just dont get it.
So is this a case of reporting guests to airbnb; and do I do it now before they leave or make no waves and do it after? Let me also say that they have their own home rented through Airbnb. How is that possible if you are not home to supervise and maintain your own property. Does someone else get hired to manage it??? I would love to see what they offer as clean accommodations.
If it is possible to research profiles, it is listed as ERIN...and this family is from Toronto. Their profile picture is of Ryan Gosling. They should at least be nailed for ID theft.