Bloody sheets and mattress cover and pillow cases and duvet covers

[Susan378]

Hello community, 

i just hosted a nice couple for the 3rd time, for a week this summer. They like to come every summer and we are happy to have them for the most part. Last summer when they left, my sheets were pretty stained with blood and I was not sure what else, but I was able to get the stains out. I said nothing because it’s just an uncomfortable thing to have to go there. 

I had learned durning this rental that the woman has pretty severe eczema and is covered in lesions. When they left this morning there was blood everywhere on my sheet. Everywhere Tried everything but this year could not get the sheet clean. More problematic is the blood on my duvet cover which I can’t bleach and pre-treatment has so far not worked. 

I’m a big dummy who does  not ask for a deposit. I cannot imagine a world where I would bleed on someone’s sheets because of a known skin problem and not mention it....or wear pajamas! Or bring my own sheet! 

I would  like to hear opinions on this. I had someone poop the bed last year and she gave me money to replace the sheet. Do I ask for some payment here? To replace duvet covers and a sheet will cost me more than my daily rent. Ugh. Help. Thank you. 

[Sandra856]

@Linda-And-Greg0 What I do is, I write an honest review of the guest so future guests are aware. Airbnb's rating system is harsh and I don't want to get punished /kicked of the platform/buried on page 200 in the search field because of a revenge reviews.

[Linda-And-Greg0]

I'm curious - if you have a cleanup that requires more of your normal turn-around time, and it impacts an upcoming guest, have any of you included a cost of lost business in your security deposit?