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  • Booked for a week and hasn’t turned up.
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Booked for a week and hasn’t turned up.

Nick563
Nick563 in
Southwick, United Kingdom
Level 1
‎04-09-2019 04:16 AM
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Hi, 

We received a instant booking on Thursday last week but the lady hasn’t turned up. 

Orignally I had to ask what time should we expect her, she replied saying 2200-ish. I stayed up past midnight waiting & received no message. 

She messaged at 6am the next day saying she had a migraine. 

 

But she has done this for many days now. 

 

Please can you help. 

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Re: Booked for a week and hasn’t turned up.

Beth80
Beth80 in
Roraima, Brazil
Level 10
‎04-09-2019 05:50 AM
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@Nick563  I suggest opening a ticket with CS to let them be aware of the situation, that way if she asks for a refund you have a better chance of getting paid.

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Re: Booked for a week and hasn’t turned up.

Paige73
Paige73 in
Lansdowne, PA
Level 5
‎04-09-2019 06:22 AM
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@Nick563 I agree with @Beth80, send a note to airbnb. If she tries for a refund they'll see she wasn't trying to contact you. I had a couple similar ones. One guy booked for 9 days, but didn't show til day five. Another woman booked for 4 days and left never to return after the first day. With day five guy I sent him a $5 a day refund for utilities he didn't use and a note saying I hoped the rest of his travel plans went more smoothly. I wrote the woman who left, she was here for a family reunion and her cousin insisted she stay with them. Sent her the same refund. Maybe some folks actually understand that asking for a refund when their plans change isn't reasonable. But be proactive. And don't panic, anything could have happened. 

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Re: Booked for a week and hasn’t turned up.

Alon1
Alon1 in
London, United Kingdom
Level 10
‎04-09-2019 10:23 AM
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@Nick563 @Beth80 @Paige73 

 

Nick,

 

Paige seems to have misread your comment, which conveys that Guest has messaged daily.

 

If that's correct, as long as the messages are via the Airbnb 'Conversation', I wouldn't be pro-active to contact CS since the evidence would already be there if necessary.

 

If Guest wants to apply for refund, you can either negotiate with her something; and if not successful, Airbnb can mediate and make the final decision.

 

 

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