Hi all,
I am quite new to hosting, and would welcome some advice. I have had a guest cancel, initially stating 2 of their party had flu, and now stating it is Covid.
The timeline is this:
Evening of 14th October - guest books for 2 nights on 22nd October
Morning of 17th October - guest contacts me to state 2 of her party have flu, and they will have to cancel. My cancellation policy is strict, and as it is within 7 days of the stay, there is no refund.
2 hours later, guest contacts me to state it is actually Covid and requests a refund. They attach a screenshot stating that a named person has a positive Covid test, which was taken on 14th October (i.e. before the booking was made). I do not know if the person named on the screenshot is actually one of the party.
My concerns are:
I was initially told 2 guests had flu - 2 hours later this has changed to Covid.
I don't know if the screenshot actually relates to someone in the party.
I think the story has changed to try to avail of the extenuating circumstances policy.
This person booked to stay in my home, knowing that one of their party had undertaken a Covid test.
It is peak season for school holidays, and I am unlikely to get a further booking at this late stage.
What would you do? Thanks.