Booking confirmed although calendar had it blocked out

[Heather193]

Hi I am new to this but not too stupid. I blocked out dates in my calendar - grey-slash through it - and it was still automatically booked.

Why would this happen? And how can I have them cancel from their end - politely? 

[Branka-and-Silvia0]

@Heather193

you are not the only one who has problems with calendar. I have to block days always twice, first time is always unsucessfull. So double check.

Other hosts have blocked days randomly unblocked, it seems it has something about 3 months in advance availability...

You can tell your guests that it is an error and ask them to cancell. They can do it without any penalty and will get back 100% back. If they don't want to do it then you can contact Airbnb , tell them what happend and ask them to cancel without penalty for you. Here is how:

https://community.withairbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/h...