Bookings suddenly stopped after contacting airbnb

in
Tempe, AZ
Level 5
371 Views

My small Airbnb has been running for about a year. I've had a 99% occupancy rate with only 0-2 nights unbooked per month.  Every one of my reviews were 5-star until a couple of weeks ago when I received a 4-star review. There was an environmental issue with the room that I couldn't control, the guest left, we communicated well, and I contacted Airbnb to ensure the guest would receive a full refund. The guest gave me 4-stars, but my bookings came to a screeching halt. I'm still a Superhost, but I'm not getting booked, no matter what I try! 

 

Why have I gone from being BOOKED SOLID to not being able to attract ANY bookings during a heavy seaons here? Airbnb prices are really high in my area, but I'm applying steep promotions and/or offering rock-bottom pricing, just trying to pull in anyone! What is HAPPENING??

-- Did my call to Airbnb get me punished?

-- Does getting one rating below 5-stars destroy my visibility? 

-- Did Airbnb's "categories" roll-out have anything to do with this? I'm near a university, in the center of all kinds of arts venues and nature hikes, but not showing up in any of the categories because my place is just a nice, clean, simple, suburban unit; it's not a high-end property with million-dollar views.  

 

My stats have nose-dived, and I don't know what I can do to get a steady stream of bookings again. I've tweaked and refined every setting I can find, but I'm in the dark as to what went wrong! 

 

Please help??!!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Bookings suddenly stopped after contacting airbnb

in
Leeuwarden, The Netherlands
Level 10

@RoniSue0 

 

Your listing is in the search system and it can be booked.

https://www.airbnb.com/s/homes?host_id=1180240&map_toggle=true

 

So technically it is OK.

 

You can check your ranking by performing a search in your area (when not logged in).

Airbnb recently updated the platform with new features and it seems to me listings are presented in differeent order then before. The major issue causing this is as Airbnb has set "flexible" as the default search option. This should be optional. Most guests are not flexibel and simply want to search for the dates they have in mind.

 

Try promoting your listing outside Airbnb (Social media, private website etc), use the "share" option on the listing (and also add a cover photo to your homepage: https://www.airbnb.com/users/1180240/listings )

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14 Replies

Re: Bookings suddenly stopped after contacting airbnb

in
Leeuwarden, The Netherlands
Level 10

@RoniSue0 

 

Your listing is in the search system and it can be booked.

https://www.airbnb.com/s/homes?host_id=1180240&map_toggle=true

 

So technically it is OK.

 

You can check your ranking by performing a search in your area (when not logged in).

Airbnb recently updated the platform with new features and it seems to me listings are presented in differeent order then before. The major issue causing this is as Airbnb has set "flexible" as the default search option. This should be optional. Most guests are not flexibel and simply want to search for the dates they have in mind.

 

Try promoting your listing outside Airbnb (Social media, private website etc), use the "share" option on the listing (and also add a cover photo to your homepage: https://www.airbnb.com/users/1180240/listings )

Re: Bookings suddenly stopped after contacting airbnb

in
Tempe, AZ
Level 5

Thanks for your feedback! I wasn't aware of the profile page needing a photo, so I appreciated that tip, and I added one. I'm still mystified as to what has caused me to go from 100% booked to hardly any bookings at all. 

 

I am curious if other hosts experienced a complete drop in bookings during Airbnb's roll-out, or if my situation was due to getting one 4-star review, or due to calling and asking Airbnb for assistance.

 

It's very concerning that I have so many dates unfilled this month. 

 

 

Re: Bookings suddenly stopped after contacting airbnb

in
Zagreb, Croatia
Level 10

@RoniSue0yes, same here, since Airbnb introduced this new category circus we got no bookings at all and it's a top season.

Re: Bookings suddenly stopped after contacting airbnb

in
Tempe, AZ
Level 5

I appreciate your feedback! I’m sorry this is happening to you, too. It’s upsetting. 

Re: Bookings suddenly stopped after contacting airbnb

in
NY, NY
Level 10

@RoniSue0  Is your calendar open for just 3 months in advance?  You could experiment with 6 months.  You could also list on Furnished Finder, a site for traveling nurses.  No, you haven't been put in time-out because you called Airbnb.  If you read this forum you'll see many hosts remarking that their views and bookings have slowed since the roll-out.  

 

 

Re: Bookings suddenly stopped after contacting airbnb

in
Tempe, AZ
Level 5

It is generally open for 3 months in advance. I find that people who book more than 3 months in advance are more likely to cancel or change their booking. Before the roll-out, that worked just fine.

 

I am still a bit skeptical about the timing of my contacting Airbnb and the halt in my bookings, but I do see that some others are unhappy with the new changes for various reasons. I'm not specifically seeing that others have gone from being fully-booked to hardly getting any bookings, but I will keep looking... 

 

I appreciate your input, Ann72! 

 

Re: Bookings suddenly stopped after contacting airbnb

in
St Austell, United Kingdom
Level 1

Since air bnb changed the platform a couple of months ago, my bookings are practically nil, I am a  super host and reasonably priced.  I’ve looked at stats and not many views either, don’t know what is happening.

 

Re: Bookings suddenly stopped after contacting airbnb

in
United States
Level 3

Same here

Re: Bookings suddenly stopped after contacting airbnb

in
Sacramento, CA
Level 4

Ours is the same and I attribute it to the change Airbnb made to the search when they added in their categories.  Our views have plummeted and our bookings have tanked.  It’s distressing.  

Re: Bookings suddenly stopped after contacting airbnb

in
Tempe, AZ
Level 5

I’ve concluded the same. It’s been very distressing. 

Re: Bookings suddenly stopped after contacting airbnb

in
Lusby, MD
Level 5

@RoniSue0  What was the environmental issue and did the guest speak on it in their review? If yes, this could possibly be a reason. 

Re: Bookings suddenly stopped after contacting airbnb

in
Tempe, AZ
Level 5

The guest didn’t say anything negative and gave 4 stars. This coincided with AirBnB’s update, and I have concluded that is why I stopped getting bookings. I have a simple, suburban AirBnB that doesn’t qualify for a category.

Re: Bookings suddenly stopped after contacting airbnb

Level 2

Hi all same here. I went from hero to zero!! Not sure why ??? I’m a super host with 99 % booking and have nothing now? What is happening ? 

Re: Bookings suddenly stopped after contacting airbnb

in
London, United Kingdom
Level 10

@Beatriz630 

 

Same here. No bookings (except for a repeat guest) since the roll out of the Summer release. I was booked out prior to that, other than dates that were blocked on the calendar.

 

I am 100% positive it's due to the Summer Release. There are numerous threads here on the CC discussing that if you want more information.

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