My small Airbnb has been running for about a year. I've had a 99% occupancy rate with only 0-2 nights unbooked per month. Every one of my reviews were 5-star until a couple of weeks ago when I received a 4-star review. There was an environmental issue with the room that I couldn't control, the guest left, we communicated well, and I contacted Airbnb to ensure the guest would receive a full refund. The guest gave me 4-stars, but my bookings came to a screeching halt. I'm still a Superhost, but I'm not getting booked, no matter what I try!
Why have I gone from being BOOKED SOLID to not being able to attract ANY bookings during a heavy seaons here? Airbnb prices are really high in my area, but I'm applying steep promotions and/or offering rock-bottom pricing, just trying to pull in anyone! What is HAPPENING??
-- Did my call to Airbnb get me punished?
-- Does getting one rating below 5-stars destroy my visibility?
-- Did Airbnb's "categories" roll-out have anything to do with this? I'm near a university, in the center of all kinds of arts venues and nature hikes, but not showing up in any of the categories because my place is just a nice, clean, simple, suburban unit; it's not a high-end property with million-dollar views.
My stats have nose-dived, and I don't know what I can do to get a steady stream of bookings again. I've tweaked and refined every setting I can find, but I'm in the dark as to what went wrong!
Please help??!!