Both guest and I want to cancel.

[António7]

I pre-approved a guest reservation by mistake. We both want to cancel without him having to pay the fee or me being penalised. Any tips on what to do? Thanks!

[Dave-and-Deb0]

Hi @António7,

Your best bet is to call Airbnb.  I would love to know what they do in this situation.  I don't think they will let the guest out of his Airbnb fees though but you never know.

[Dede0]

@António7, you say that you pre-approved but you didn't say that the guest went ahead and booked. If they didn't, then there's no issue. They simply let the pre-approval expire, or you can revoke the pre-approval.

Is this the case, or did they actually go through with the booking?