CLEANING FEE. WHY ISNT IT ADDED TO EACH VISITORS TOTAL?

Lane2
Level 1
Elizabethtown, NC

CLEANING FEE. WHY ISNT IT ADDED TO EACH VISITORS TOTAL?

I have a cleaning fee set up, and I am not seeing in my transactions where it is being added to the guest payout? How is this supposed to work?

3 Replies 3
Andrea9
Level 10
Amsterdam, Netherlands

@Lane2

 

You have it set up in your settings, so it's not right that it isn't added when somebody books.

I assume you've already checked the amounts in your bookings to see whether it hasn't been included in the total sums...

 

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Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

Hello @Lane2,

 

Great to meet you.

 

A fellow community member here, @Dave-and-Deb0, created a great Community Guide on How to add a cleaning fee. I know you mentioned you have already added this, but perhaps you will find this useful to run through the steps and see if you have everything you need selected.

 

It would be great to hear how you get on. 🙂

 

Thanks,

Lizzie


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Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Lane2,

 

I wonder if this was for a reservation where you sent a special offer.  For special offers, you need to include the cleaning fee and the extra guest fee in the total as it is not added automatically.

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host