Hi sent our guest this message.
Hi guest, we cannot reach you by WhatsApp or by cell phone.
I think we need to clear up a few things that I thought were clear.
The Airbnb you are staying in is "Self-Catering". This means we provide basics. We are not a hotel or a lodge and do not offer those services.
This means once the provided stores have depleted or finished you need to provide your own.
We provide clean linen every week only.
It is not appropriate that our resident housekeeper clean inside the house during this time of COVID19.
our resident housekeeper has described some unpleasantness yesterday towards her.
This is not acceptable.
Should you want a cleaner you are welcome to ask me. I can provide this (pay for it) through SweepSouth a web based cleaning company.
However you will need to sign a waiver stating should you catch COVID19 from this service we will not be held responsible.
our resident housekeeper has provided you with a new set of clean linens. Please can the used set of linens be returned to our resident housekeeper immediately.
We cannot provide fresh linens until these are returned.
As discussed with you both previously, we just want to re-iterate that we are a self-catering Airbnb. We are not a lodge or hotel. Our daily rate is therefore substantially lower than what you would be paying at a lodge or hotel. We are concerned that your expectations are that you would like the same service as you would receive at a lodge or hotel. At no time do we offer this or have ever represented ourselves as offering services that would be provided at a lodge or hotel.
We are welcoming, extremely approachable warm hosts, and have received many compliments in this regard. However, we are concerned that there are expectations that we are not meeting.
Please could you discuss any issues or problems that you may have directly with us and not with our resident housekeeper. She is our employee and a friend. We treat her with respect as our housekeeper.
We look forward to the rest of your stay being an enjoyable one with any issues that you may have being resolved expediently.
We are just a call or WhatsApp away.
Regards