Can I cancel a reservation because I don´t feel confortable with the visitor?

Martin1108
Level 1
Buenos Aires, Argentina

Can I cancel a reservation because I don´t feel confortable with the visitor?

Hi! I have received a reservation from a person who created his account in Airbnb a couple of days ago ... doesn't have a profile pic nor any more information about himself. And when I asked about his social or professional profiles (like Linkedin or Facebook), he claimed he doesn't have any ...
Can I cancel this reservation just because this person does not give me any type of reassurance nor confidence, but without having the penalties from Airbnb?

Thanks!

Martin

1 Reply 1
Alice595
Level 10
Concord, CA

@Martin1108 Always call Airbnb support and ask CS to cancel the reservation for you. Nobody can guarantee there is no penalty on you after you cancel the reservation.. 

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