Can I pre-approve a guest by email?

[Kim51]

When I receive a Booking inquiry by email from <express@airbnb.com>, can I send the "Pre-Approval" by email by replying to that same email and typing some specific code onto the body of the email? Or do I always have to click on the "Pre-Approve / Decline" button, log into Airbnb's website and then actually pre-approve it?

[Donna15]

@Kim51, no, you must respond via the AirBnB platform. I presume that the email directed you to the AirBnB website/platform? All legitimate enquiries & requests lead to the platform. 

Here's information that will be of use to you.

https://community.airbnb.com/t5/Tips-Tricks/Reservation-Inquiry-or-Request-What-s-the-Difference-A-C...

I also strongly advise that you study the information provided in the links in the Community Help Guides thread, which is located near the top of the General Hosting page.