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Cancelation of booking

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‎24-02-2017 07:30 PM
Jean75
Level 2
‎24-02-2017 07:30 PM

Cancelation of booking

I was expecting a guest this evening ,he was booked for 2 days , He has just sent me a message via airbnb to say he cant make it and asking for an invoice for his job for monies paid . I have messaged him back saying i have not received any monies yet it is still with airbnb and he should contact them. he says he cant and that the money has been charged to his card .I have advised him to cancel so he will get something back as i have a flexible refund policy.is this all ok?

‎24-02-2017 07:30 PM
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Top Answer
‎24-02-2017 07:37 PM
Cynthia-and-Chris1
Level 10
Vancouver, WA
‎24-02-2017 07:37 PM

@Jean75  You're correct - everything the guest needs is through Airbnb.  At the time of booking, he should have received a confirmation via email that he can use as a receipt to submit to work.  He will need to either go into his Airbnb account online and cancel or he can give them a call to cancel.  The number will be on his booking confirmation.

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‎24-02-2017 07:37 PM
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15 Replies 15
‎23-05-2017 09:37 PM
Diane180
Level 1
‎23-05-2017 09:37 PM

I am new to this site. I had a guest book but we had to cancel due to work being done and she was still charged. Is there a number to call as this is very upsetting. Thanks. 

‎23-05-2017 09:37 PM
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