Cancelation recurrance penalties

[Marco-Antonio51]

I got a booking that I mistakenly priced incorrectly and asked the guest to cancel since my strict cancelation policy allowed him 48 hrs to cancel with a full refund, but in order for him to do me that favor, he wanted a favor in return and hit me with a question which I had no answer for, how many times is he allowed to cancel before being flagged by Airbnb? is there a penalty for multiple cancelations, does his account gets restricted or flagged in any way if he gets X amount of cancellations if so what is that X amount?

Hope someone can help us find the answer to this riddle THANK YOU!

[M199]

@Marco-Antonio51 

So is this a cancellation on your end or the guests? 

Since you made the pricing error, it is your responsibility to endure the consequences of booking.

[Marco-Antonio51]

that I have acknowledged but that was not my question

[Mike-And-Jane0]

@Marco-Antonio51 I have never seen any consequences for a guest cancellation talked about here so I believe there is none.

[Gwen386]

@Marco-Antonio51 And I just Googled it and couldn’t find anything negative—penalty or rating-wise—regarding a guest cancelling reservations several times. 

[Jen89]

I am sure that I have seen that guests will get all fees refunded if cancelling within the 'free' time period for listings except if they are serial cancellers and then they may be told that they have overstepped the mark and will not get a full refund of what has been paid.  Must be written down somewhere.

[Helen3]

Sorry the advice that there are no penalties for guest cancellations is incorrect. I think they get flagged if they cancel more than 3 bookings a year.  @Marco-Antonio51  Have you looked on the Airbnb Help website to check. If not should start there.

[Huma0]

@Helen3 

I also remember reading this several times, but that was a few years ago and I haven't seen any recent mentions of it, so maybe it has changed?

At some point though, they definitely only got three penalty free cancellations a year.