Canceled Reservation

[Hannah663]

Hello, I had to unfortunately cancel a guest today because someone Airbnb allowed for double bookings. I have a guest blocked for March 14-21 and it confirmed a recent guest for March 15-17, 2020. I had to sadly cancel this guest due to the double booking. I am hoping because this seemed to be an error on Airbnb that I will not be penalized due to this integration issue. I have never had to cancel a guest ever and do not plan to. Please advise.

Thank you,

Hannah 

[Helen3]

If Airbnb allowed a double booking covering some of the same period as you indicate above, just give them a call @Hannah663  they will be able to check their system and arrange a guest cancellation with no penalty to you.

One thing you mentioned an integration issue. Do you mean you are accepting bookings across different platform and there was a problem with the syncing of your calendars. If this is the case I wouldn't imagine they would consider this , but why not give them a call and see.