I have only used AIR BNB once before and never had something like this come up to cancellation.
I have a trip to japan to a Nice place Specifically this location.
https://www.airbnb.ca/trips/v1/dfa55c63-f80f-4b42-bdf1-0f2be76d49e7/ro/RESERVATION2_CHECKIN/HMANHSWZ...
I made the reservation WAY AHEAD OF TIME
Nov 5, 2019 I made the reservation for APR 19, 2020
I Paid $1298.78 out of $2407
I haven't made the second payment yet.
The host's policy is a 50% refund.
Is this a refund of the $2407 or refund of my $1298.78 I already paid?????
Because when I went to cancel due to Covid-19 I cannot select that option any more.
https://imgur.com/a/bTm7Dec proof
It says "Please select another reason to continue -we'll give you the service fee as a coupon for your next trip, and the rest will be refunded according to your host's cancellation policy"
What service fee? Where is this service fee? how much is it?
If I Select something like I have an extenuating circumstance I receive no money back according to the side bar??
https://imgur.com/a/bTm7Dec
I have been messaging these people for so long they refuse to give my money back.
Please explain how this works as AirBNB does not respond back. I'm hoping this community will be a lot more helpful.
Has anyone canceled due to Covid-19 and received a refund?
If I'm losing my money I swear to god I'm never using this site again.