Cancellation due to guest extension

[Marita22]

Hello, 

I rent out my property on Airbnb as well as locally. I have 4 apartments. Presently there is a locally booked guest in Apt 5, who was supposed to check out on 5th of July. Based on this, I accepted an Airbnb booking for 22nd July. 

My guest has now informed me that he wants to extend by another month. This would mean I will have to cancel the Airbnb booking!

I want to offer the lady booking via Airbnb one of my other apartments as an option for the same price as her present booking instead of cancelling alltogether. How do I do this?

Best regards, 

Marita

[Lisa723]

From Airbnb's point of view the incoming guest who has a confirmed booking takes precedence over extension of the previous booking, and they will penalize you heavily if you cancel her. I think, assuming you get her agreement to change her accommodations, you will need to contact Airbnb customer support to get the reservation changed without penalty.

[David126]

Tell you local guest that the aprtment is taken but you have another option.

[Wendy117]

You can send her a change request . When the window comes up you should be able to select one of your other properties and manually edit the price.  Send her a message that you are going to offer her it and that she just needs to accept it.  That way no need for any cancellation. Airbnb support stepped me through this once when one of my guests booked the wrong apartment.