After 24 hours, I received a "support" response:
"My name is Priyanshu from the Airbnb Support Ambassador Team. I understand that you have questions about your reservation. I request you to please share the information that the listing location is impacted by hurricane Sally from the government website so that I can assist you better."
This was my response:
Yes, I received your message. I spent the day yesterday trying to first get to our property, which requires a special pass to get through the National Guard barricades. I then worked to see what furniture and goods I could salvage. I was unable to provide you yesterday with official notices from government agencies because not only were electric line, cable, and phone lines destroyed, but actually the cell tower that services the area was toppled.
FEMA typically takes a week or so to declare a Disaster Area, so do I need to get a note from the governor of Alabama to suffice Airbnb, or do I need to get a note from President Trump?
I am actually quite offended by this whole process. Myself and countless others have lost much in this storm that has been widely publicized in the United States media and as a Super Host, I am trying to do the right thing and make our customers (mine and Airbnb) feel we are working with them. I need to not only cancel my Sunday reservations, but all for at least the next month. If Airbnb needs to "penalize" me for this because you don't have a letter from a "government agency", then I will cancel all future reservations and move to a different platform.
Just some information in case you are curious, https://www.wkrg.com/alabama-news/vacationers-barred-from-baldwin-county-beaches-for-10-days-followi... . I am sorry I couldn't get you more, but the local government is a little busy trying to evacuate people to write me a letter to give to Airbnb.