Hi there,
I just want clarification re cancellation fees please. If a guest cancels according to my choice of cancellation policy, are they charged an airbnb fee?
So, if a guest books for a month, then cancels in advance of the 48 hours required on a flexible policy, I understand they receive a full refund in relation to my payout? But are they still charged an airbnb admin/service fee?
Can I confidently say to a guest that if they book in advance (even for a longer period) and then want to cancel they will not be charged anything at all?
Many thanks.
Nichola