Cancellation from the Super-host in case the guest doesn't agree to the changes

[Laura1496]

Hi everyone!

I hope someone can help me/give me advice. Naimly, the listing my guest reserved is now unavailable but I am able to host him in our other apartment. I told him we have got a reservation few minutes before his reservation(for the same period) on another site and that I am very sorry for the inconvenience, but I have to change the calendar manually. I offered him our other apartment, he was not interested in it, but also he didn't want to cancel the resevation and told me I should do that.

I read the article where is said that I have to cancel the reservation in case the guest doesn't agree to the changes. I really wouldn't like to lose my Super-host status and the guest doesn't want to cancel the reservation by himself. Since we just spoke about the change and I haven't officially offered him that through these steps:

1. Go to Your Reservations on airbnb.com
2. Click Change or Cancel next to the reservation you want to change
3. Choose Change Reservation
4. Click Submit Change 

do you think I should do that I then I will not't  have consequences or you have some other advice for me?

Thank you.

Kind regards,

Laura

[David126]

It is up to you to cancel. If it is an extenuating circumstance contact ABB and get them to do it.

[Gordon0]

You need to cancel and I do not think that your overbooking, effectively an admin error, will fall within 'extenuating circumstances'. But you'll never know until you speak to CS. 

[Lisa723]

And link your calendars so this can't happen again!