I had a reservation form February with 6 adults (as filled within the platform - I only accept up to 6 guests). Just a few days before arrival the guest send me an e-mail saying there is one more adult and 2 infants. Also saying that as he can see there is "no additional cost" for additional guest (that is because I do not accept more than 6). I replied to the guest informing that I can not accept 7 adults and 2 infants. The best I could do was to accept 7 guests if that was "including the infants" which would strictly sleep with their parents (the guest also said so).
The guest informed me that they would find other accommodation for the additional guests. I even asked them whether they wanted me to help them find other accommodation but never got a reply.
So, at the day of the arrival only 3 appeared saying they turned out to be all 9 of them trying to convince me to have them all at the property with NO additional cost. I asked them to show the passports of all 9 of them but they wont give me (they would only give me 6) so I wont have the right to prove their were more than 6. I asked them if I could also see the others but said that the others where in the car sleeping, which they parked far from the house - probably so I couldn't see who was in???
I do not feel safe anymore with this reservation and I can not know or check how many people will be finally staying in the house. I do not trust them. I tried to find a way to call airbnb. I have not cancelled the reservation from my side because I know I will have to pay a penalty. What should I do?? should I send a messaage to airbnb?? how can I prove they turned out more guests? (I only have an e-mail) within my dashboard of them saying that they will be more guests but i guess it doesn't prove something (because they might say that only 6 guests arrived to the property and that I did not accept them). They said it is me that do not accept them and that I will have to cancel. Even if they want to stay 6 guests now I do not want to accept that anymore cause I do not trust them.