Hey together,
I just booked an accomondation one week ago with full cancellation possible until Oct 11th. Today I wanted to cancel that booking because I found a better accomondation. When I pressed "Cancel booking", I saw, that the cancellation policy changed. Now it's free cancellation but I still have to pay the service fee (I'm from Germany, maybe the translations are not 100% correct).
I have evidence for this, in my first reciept it says "free total cancellation". I just contacted the support but they did not answer yet - and probably they won't in the next days. I want to cancel the booking now so the host can find a new guest but if I cancel now I wll lose the service fee. What can I do?
Thanks for your help in advance!