Cancellation received from guest, guest appears to have been charged but period is still blocked

[Daniel140]

Hi All,

I have a guest who confirmed for three days for $163AUD, she then needed to cancel the last two. I notice in my reservations page a transaction for her acceptance for $163, then a new "Cancelled" transaction for her totalling $121. I'm confused about this because the period she booked is still blocked out in my calender. Does anyone know how this works? I don't see any way to accept the cancellation or refund her at all?

[Gerry-And-Rashid0]

The easiest think to do would have been to go to the reservation and click on Change or Cancel and then just change the dates of the reservation - the guest then accepts the new dates and no one gets penalised.

It's not clear to me if you cancelled the original reservation or she did and then re-made the reservation. If you cancelled it then the dates will be blocked in your diary as unavailable to others.