As fears of another lock down in the UK are looming I have had a enquiry from a potential guest about offering a longer cancellation policy
I currently offer Strict: Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.
Air BnB is very new to me however it has always been my intention that if we have another lockdown I would definitely offer cancellation/refund or rebooking options as was previously an option in the first lockdown.
I presumed that this would be covered under a revised 'Extenuating Circumstances Policy and the coronavirus (COVID-19)' by Air BnB.
Please can anyone advise me on whether this would be the case - I will contact Air BNB too
and also what policy I could offer to cover this issue if the former isnt the case?
many thanks
Suzanne