Cancellation refund

Cancellation refund

Hello,
My guest has canceled his reservation and asked for a refund. I have not yet decided on the amount I can refund to him. My questions: How many times I can refund him? How long is the period when I can refund him after his cancelation?
Thank you.

1 Reply 1
Donna15
Level 10
Delft, Netherlands

@Hiroshi1, it's important to know if the guest has already arrived, or cancelled the reservation beforehand, and for how long was the reservation.

 

If the guest cancelled beforehand, you don't need to do anything. It's between the guest and AirBnB. (After all, AirBnB has his/her money, not you.)

 

Your guest will - or should be - refunded in accordance with your cancellation policy, which I see is 'strict'. 

 

If the guest has already arrived, AirBnB will need to determine the refund - if any - on the basis of your cancellation policy. 

 

I strongly urge you to read carefully through the list of links here so that you become familiar with how AirBnB operates. 

 

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100